Return & Refund Policy

Contact us first. We will guide the next step.

Effective November 9, 2026.

30-day return request window

Request a return by emailing service@flintpetalry.com within 30 days after delivery. Include your order number, the item and the reason for your request. Please obtain return instructions before sending a parcel.

Return condition

For a change-of-mind return, items should be unused, clean, free of pet hair and odors, and in their original condition with packaging and any supplied components. A reasonable fit inspection must not damage or soil the item. This condition does not limit rights concerning defective, incorrect or misdescribed goods.

Return steps

1. Email your request and await instructions identifying the return.
2. Pack the item securely and include the order reference.
3. Use a traceable return service and retain proof of postage.

Return address

Guangzhou Xinzhuangmei Brand Management Co., Ltd.
Room 208, Building 5, No. 93, Hedongbei Road, Jiangpu Street, Conghua District, Guangzhou City, Guangdong Province, China

This is the company’s default return address in China. Returns may involve international postage and customs handling. Do not send a parcel to an address printed on shipping packaging unless we have instructed you to use it.

Who pays return postage?

The buyer pays return shipping for personal preference or other change-of-mind returns. Original shipping fees are not normally refundable for a change-of-mind return, except as required by law. For damaged, defective or incorrect items, contact us with details and photographs where possible; we will assess the circumstances and provide an appropriate remedy without limiting mandatory rights.

Refund method & timing

After receiving your return, we inspect it and process an approved refund within 10 business days. Refunds go to the original payment method. Your bank or payment provider may require additional time to post the credit. If a refund is delayed beyond that period, contact us with your return tracking and order number.

Exchanges & cancellations

Contact us to discuss an exchange; availability and any price difference must be confirmed. For cancellation, email promptly. We cannot guarantee cancellation after processing or dispatch. A dispatched order may need to follow the return procedure.

Your statutory rights

This policy supplements and does not exclude or restrict mandatory consumer rights available where you live. Where the law requires a different remedy, deadline or cost treatment, that requirement applies.