Product & fit questions
Tell us which design you are considering and the information you need before purchasing. Ask for confirmed dimensions and fitting information if it is not displayed on the product page.
FLINTPETALRY / INFORMATION & SUPPORT
Contact Us
A helpful next step starts here.
Email service@flintpetalry.com, or use the contact form below. Include your order number when your message concerns an existing order. Never send passwords or full payment card details.
Orders & delivery
Include your order number, checkout email and a short description of the issue. For an address correction or cancellation, contact us promptly; changes are not guaranteed once processing or dispatch has progressed.
Returns & damaged items
Request a return within 30 days after delivery. Describe the issue and attach clear photographs if an item arrived damaged or incorrect. Wait for return instructions before sending a parcel.
Privacy requests
Use “Privacy request” in your email subject. You may request access, correction, deletion or an applicable advertising opt-out. We may ask for proportionate verification.
Company & return correspondence
The company address below is also our default return address. Contact us before returning an item so we can identify your parcel and provide appropriate instructions. It is not a walk-in retail location.