FAQ

Useful answers for your next outing.

How do I choose a harness?

Start with confirmed sizing and your pet’s measurements, then consider the fastening layout, adjustment points and your normal walking routine. Color and pattern do not determine suitability. Read our selection guide.

Do the images show a verified physical sample?

No. Our newly created catalog imagery is design illustration. It does not verify material, exact measurements, load capacity, certification or fit. Request confirmed product information before ordering if you need a detail that is not provided.

Is a leash included?

Do not assume that props, leads or background objects are included. Check the product listing for confirmed package contents.

Where do you ship?

Our store serves the United States. Shipping options depend on a serviceable delivery address at checkout.

What does delivery cost?

Standard shipping is $5.99 below a $50 discounted merchandise subtotal and free at $50 or above. Expedited shipping is $7.99 when available. All amounts are USD; taxes are separate where applicable.

How long does it take?

Allow 5–10 business days for processing, followed by 10–15 business days in transit for standard shipping. These periods are added together: an estimated 15–25 business days overall. We do not promise an unconfirmed expedited delivery date.

Can I change or cancel my order?

Email promptly with your order number. We will check whether a change is still possible. An order already dispatched cannot generally be recalled.

How do returns work?

Email within 30 days of delivery before sending anything back. Buyer-remorse return postage is paid by the buyer. Damaged or incorrect goods are handled according to the circumstances and applicable rights.

When will I receive my refund?

Approved refunds are inspected and processed within 10 business days after we receive the return, to the original payment method. Your bank may take additional time to post the credit.

How can I contact you?

Email service@flintpetalry.com or visit Contact Us. We do not promise a response time that has not been confirmed.